1. Information We Collect

When you contact Cranetics or request roadside assistance through our website, we may collect your name, mobile/phone number, email address, vehicle type, required service, current or service location, vehicle problem or emergency details, and any other information you voluntarily provide.

We may also automatically collect basic technical information such as your browser type, device information, IP address, pages visited and website usage information.

2. How We Use Your Information

We may use your information to respond to enquiries, provide 24×7 roadside assistance, arrange vehicle or bike towing, provide breakdown recovery, battery, tyre and fuel assistance, coordinate accident recovery, contact you regarding your service request, understand your emergency and location, improve our website and services, maintain security, and comply with applicable legal requirements.

3. Roadside Assistance & Location Information

Cranetics provides roadside assistance and vehicle recovery services. Your location may be required to determine service availability and coordinate assistance. You may provide your location through our contact form, phone call, WhatsApp or other communication with Cranetics. Please provide only the location information necessary for receiving roadside assistance.

4. Contact Forms

When you submit a Cranetics contact or assistance form, we may collect your name, mobile number, vehicle type, required service, location and description of your vehicle problem. This information is used primarily to respond to your request and provide or coordinate the requested service.

5. Phone and WhatsApp

Our website provides phone and WhatsApp options for customers requiring emergency assistance.

Call: +91 8112300077
WhatsApp: +91 8112300078

When you contact us through WhatsApp, your communication is also subject to WhatsApp’s own privacy policy and terms.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, security and user experience, and to understand website traffic and visitor interactions. You can manage or disable cookies through your browser settings.

7. Google Analytics

Cranetics uses Google Analytics to understand how visitors use our website and to improve our website and services. Google Analytics may collect information such as website usage, device and browser information, approximate location and interactions with our website. Analytics information is used for website performance and statistical analysis and is not intended to identify you personally.

8. Third-Party Services

Our website may use third-party services such as Google Analytics, WhatsApp, website hosting, security services and other technologies required to operate our website and provide our services. These third-party services may process information according to their own privacy policies and terms.

9. Sharing of Information

Cranetics does not sell or rent your personal information. We may share information when reasonably necessary to provide or coordinate roadside assistance, operate and maintain our website, use analytics and security services, comply with applicable laws or legal requests, or protect our customers, website and business from fraud or security threats.

10. Data Security

We take reasonable measures to protect information provided to us from unauthorized access, misuse, loss or disclosure. However, no method of transmitting information over the internet can be guaranteed to be completely secure.

11. Data Retention

We may retain information for as long as reasonably necessary to respond to enquiries, provide roadside assistance, maintain service records, resolve disputes, maintain website security and meet applicable legal requirements. When information is no longer required, it may be deleted or securely disposed of where appropriate.

12. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information, or to raise concerns regarding how your information is handled. For privacy-related requests, please contact us using the details below.

13. Children’s Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

14. External Links

Our website may contain links to external websites or services, including WhatsApp and other third-party platforms. Cranetics is not responsible for the privacy practices, content or security of third-party websites.

15. Changes to This Privacy Policy

Cranetics may update this Privacy Policy from time to time due to changes in our services, website, technology or applicable legal requirements. Any updated Privacy Policy will be published on this page with a revised Last Updated date.

16. Contact Us

Cranetics
Phone: +91 8112300077
WhatsApp: +91 8112300078
Email: supportcranetics@gmail.com
Service Area: NH-27, Lucknow to Faizabad

Cranetics provides 24×7 roadside assistance, vehicle towing, bike towing, breakdown recovery, battery assistance, tyre assistance, fuel delivery and accident recovery.

© 2026 Cranetics. All Rights Reserved.